Refund policy

<p>Because most of our products ship directly from our fulfillment partners, we are not able to accept general returns for change-of-mind purchases (wrong size, no longer wanted, ordered by mistake). Please review the product details and sizing carefully before ordering.</p><p><strong>Damaged, defective, or incorrect items</strong><br>If your item arrives damaged, defective, or is not what you ordered, email us within 14 days of delivery at nickb12211@gmail.com with your order number and a clear photo of the item and the packaging it arrived in.</p><p><strong>A photo is required.</strong> We are not able to issue a refund or send a replacement for a damaged, defective or incorrect item without one. That is not us being awkward: the photo is what lets us raise the claim with our supplier, and it is the only way we can see what actually arrived. No photo, no refund or replacement.</p><p>You do not need to keep the box sealed. Opening it to find the problem is expected and will not affect your claim. You do not need to ship anything back to us either.</p><p>Once we have seen the photo we will issue a full refund or send a replacement, whichever you prefer.</p><p><strong>If your order never arrives</strong><br>This one is different, because obviously you cannot photograph something that never turned up. If your order has not arrived within 30 days of the day you placed it, email us with your order number and we will refund or replace it, whichever you prefer. No photo needed.</p><p><strong>Refunds</strong><br>We will let you know once we have reviewed your claim. If approved, you will be refunded to your original payment method within 10 business days. It can take a little longer for your bank or card company to post it. If more than 15 business days have passed since we approved your refund, email us at nickb12211@gmail.com.</p><p>Any question at all about a return or refund, just email nickb12211@gmail.com. We answer within one business day.</p>