AirTag collars — read this first
Does the collar come with an AirTag?
No. Every AirTag collar we sell is a holder. You supply your own Apple AirTag, which you can buy from Apple or most electronics shops. We say this on every product page too, because it is the single most common misunderstanding in this category.
Is there GPS in it?
No. There is no GPS, no SIM card, and no subscription of any kind. Location comes from Apple's Find My network, which works by quietly picking up signals from other people's iPhones as they pass by.
So how well does it actually work?
Honestly: it depends entirely on where you are. In a town or a busy neighbourhood, where iPhones are constantly passing, it is very good. On an empty trail or in open countryside, there may be no phones nearby at all, and you may get nothing. If you need true real-time tracking in remote areas, you want a GPS collar with a monthly plan — not this, and we do not sell one.
Which collar should I pick?
The Everyday AirTag Collar is the plain, affordable one. The Padded version is softer for dogs who wear a collar all day. The Leather one is the smartest looking. The Glow version lights up for dark walks. The Collar & Leash Set saves buying both separately.
Sizing
How do I measure my dog's neck?
Run a soft tape measure around the neck where the collar sits, then add two fingers' width of slack. If your dog falls between two sizes, size up — every collar we sell is adjustable downwards.
What if I get the size wrong?
Measure carefully before ordering. Because our items ship directly from fulfillment partners, we cannot accept change-of-mind or wrong-size returns — so the tape measure is worth the two minutes.
Shipping & Delivery
How long does delivery take?
Total time to your door is 7–15 business days. Orders are processed within 1–2 business days, and transit takes the rest. You will get a tracking number by email as soon as your order ships.
Why does it take that long?
Because we ship directly from our fulfillment partners rather than holding stock ourselves. That is what keeps the prices where they are. We would rather tell you 7–15 days and be early than promise two days and disappoint you.
Why did my order arrive in separate packages?
Items in an order — especially bundles — often ship from different fulfillment centres, so they can arrive on different days in different boxes. Nothing has gone wrong. Each package has its own tracking.
What does shipping cost?
$5.99 flat, and free on orders over $90.
Do you ship internationally?
No. We ship within the United States only, and we are not able to deliver outside the US at the moment. Checkout will not accept a non-US address.
Returns & Refunds
What is your return policy?
Because most of our products ship directly from our fulfillment partners, we are not able to accept general returns for change-of-mind purchases — wrong size, no longer wanted, ordered by mistake. If your item arrives damaged, defective, or is not what you ordered, we will issue a full refund or replacement, and you do not need to ship anything back. Full details are in our Refund Policy.
My item arrived damaged or wrong — what do I do?
Email us within 14 days of delivery with your order number and a clear photo of the item and the packaging it arrived in. You do not have to keep the box sealed — opening it to find the problem is expected and will not affect your claim — and you do not have to ship anything back. Once we have seen the photo we will refund you in full or send a replacement, whichever you prefer.
Do I really have to send a photo?
Yes. We are not able to issue a refund or send a replacement for a damaged, faulty or incorrect item without one. That is not us being awkward: the photo is what lets us raise the claim with our supplier, and it is the only way we can see what actually arrived. No photo, no refund or replacement. A phone snapshot is fine.
What if my order never turns up at all?
No photo needed for this one, for obvious reasons. If it has not arrived within 30 days of the day you ordered, email us with your order number and we will refund or replace it.
Products
Will the Anxiety Relief Vest fit my dog?
The vest comes in one size with adjustable straps, and it fits a wide range of builds — but it is not right for every dog. A snug, not tight, fit is what makes the calming pressure work, so it suits small and medium dogs best. If your dog is very large or very small, email us before ordering and we will tell you honestly whether it will work.
Are the calming chews safe for daily use?
They are formulated for regular use. As with any supplement, check with your vet first if your dog has existing health conditions or takes medication. And to be plain about it: chews are not medicine. If your dog's anxiety is severe — destruction, self-harm, or panic when left alone — that is a conversation for your vet, not a supplement.
Are any of the chew toys really indestructible?
No, and we would not trust anyone who says otherwise. The Chew Bone lasts a long time with most dogs and a short time with a determined mastiff. Check any chew toy every few weeks and bin it once pieces start coming away.
How often do the water fountain filters need changing?
Every three to four weeks, sooner in a multi-dog home. Rinse the pump monthly or the flow drops off. Never let the pump run dry — that is the most common way these fountains die.
Is the LED collar waterproof?
Water-resistant, not waterproof. Rain and wet grass are fine. Swimming will eventually kill the battery.
Can I use the Muddy Paw Cleaner Cup on cats?
Yes — it is sized to work for cat paws as well as small, medium and large dog paws.
Orders
Can I change or cancel my order?
Email us as soon as you can after ordering. We can usually make changes if it has not shipped yet.
Do you offer a discount for first-time customers?
Yes — use code WELCOME10 at checkout for 10% off your first order.
Still have a question? Contact us and we will get back to you as soon as we can.